Bought a VSM500 for my wife for Xmas 2005. The issues we have had: 1. The instruction manual asks you to remove the beaters/dough hook etc in a clock wise manner. So, we got the beater in but then couldn't get it out. We tried and tried and were very discouraged. Well, my wife went back in and tried some hours later and it just popped right off. So we repeated the process and realized that to get the accessories off you actually have to remove them counter clockwise. Would be clockwise if you were looking down on the unit. Anyway, initially found that discouraging. Also, there is a round plastic piece that the mixing bowl sits on as it comes out the packaging, do not discard. Granted we have had the unit all of one day, but the plastic piece actually helps put the bowl on and take it off. Without it we found it to be somewhat tight.
I post this here b/c I couldn't find anything when I was looking to see what the problem was with our unit.
Having listed all the cons I still say, kudos to viking on the whole. The machine works remarkably well. Mashed potatoes, whipped cream, bread, rolls all in a day! Powerful unit, thoughtfully designed! Very well made accessories. Buy an extra bowl, makes the process go very smoothly if you are making more than one thing. Hope this helpsGet more detail about VIKING VSM500 Professional Stand Mixer - White.
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